How to Use Everything at Sundance

First keep in mind that, much like adding cold water to a warm bath, after a rain the heated pool and spa (even when operating correctly) will cool down. It will take up to several hours after a rain for the pool and spa to heat back to its normal operating temperature.

With that in mind, adjusting the temperature should be a simple matter of changing the temperature on the spa heater’s controller and waiting up to several hours for the pool/spa’s temperature to rise.

There is a controller that is built into the edge of the spa. Here are the directions for operating the pool and spa heater controller: https://vacationrentals.equisourceholdings.com/sundancespa.pdf

However, if you feel that you have adjusted the temperature correctly and waited a sufficient amount of time for it to warm up and it still feels cold, please click https://wecare.legacybeachhomes.com/maintenance-request/?property=12 (or scan the QR code on the refrigerator) and a team member will be happy to come by to assist.

Sundance’s pool light switch is located on the wall to the left of the door that leads to the pool.

These are two common pool heater codes that can be easily resolved by one of our team members.

The IF code is “ignition failure” and often happens when the heater’s pilot light is extinguished during a heavy rain.

The LO code is “low flow” which is caused when the filter gets clogged during normal use of the pool.

If you are already familiar with pool heaters, you are welcome to clear these codes. Otherwise, please click https://wecare.legacybeachhomes.com/maintenance-request/ (or scan the QR code on the refrigerator) and select “Pool heater displays IF/LO code” and a member of our team will stop by to resolve the issue.

(Note: From May 1 to September 30 you will not be able to the control the temperature because the pool is not heated between May 1 and September 30.)

If you have not already received your golf cart lockbox code, please visit https://wecare.legacybeachhomes.com/golf-cart-registration/ in order to upload pics of 1.) drivers license, 2.)credit card (for damages), and 3.) Insurance card.

Once your information is received, we will provide the golf cart lockbox code for your complimentary use of the golf cart.

Please make sure that your images are smaller than 3MB each.

We respectfully require each person who is driving the golf cart to be over 25; complete the golf cart user agreement; and provide drivers license, credit card (for damages only) and proof of current auto insurance via our web portal at https://wecare.legacybeachhomes.com/golf-cart-registration/.

Those who are only riding in the cart do not have to complete the form or provide any information.

After completing your golf cart form, you’ll receive an email (not a {{Source}} message) from “[email protected]” with the subject “golf cart lockbox code”. (If you don’t see the email, please check your junk folder.)

Please note that although you can complete your golf cart use form at any time before or during your stay, we do recommend doing completing the form at least 24 hours before check-in in order to ensure that there are no delays in your golf cart access.

First make sure that the power cord is securely plugged into both the outlet and the golf cart’s charging port.

If the cart is plugged in and not charging, 99.9999% of the time it means that the breaker on the GFI outlet to which the golf cart is plugged into has tripped.

Only plug the cart into the outlet marked “For Golf Cart”, as it is a dedicated golf cart charging outlet.

Note: If the golf cart is plugged into any other outlet, the breaker will probably trip and the hot water heater will lose power.

To fix this issue, simply press the small “reset” button on the outlet. If it “clicks” that means that the outlet was tripped and you have resolved this issue. The golf cart should now charge.

If the breaker isn’t tripped and the golf cart is definitely plugged in that means that the charger has to be reset. Resetting the charger is the equivalent to rebooting a computer or cable modem.

Resetting the charger is very easy to do, however, if you would rather that a team member come by to do it for you just click https://wecare.legacybeachhomes.com/maintenance-request/?property=Sundance (or scan the QR code on the refrigerator).

To reset the charger:
1. Plug the charging cable into the cart.
2. Put the key in the OFF position.
3. Flip the master switch (which is located under the middle seat) to OFF.
4. Wait 2 minutes
5. Flip the master switch to RUN.
6. Put the key in the ON position.

The battery gauge should now read correctly. If not, repeat the process one or two more times.

Please keep in mind that when you turn the key on a golf cart, its engine does not immediately begin running like a gas-powered automobile. The motor begins running only when you press the accelerator pedal and the motor stops when you release the accelerator pedal.

To operate you must 1.) turn the key to the on position, 2.) switch the gear switch (the black switch on the dash) to forward or reverse gear, and 3.) press the accelerator pedal.

Additionally, Royal EV golf carts (which have a hood emblem with a crown and often say “Royal EV” on their front bumper) have a battery button. If a Royal EV golf cart’s display screen does not illuminate within 3 seconds of turning the ignition key on, it is likely that the battery switch is off.

To turn the battery switch on for a Royal EV golf cart, you must press the battery button shown in this photo: https://drive.google.com/file/d/1Ipn55qTkle355Wr3s3u8QK5zBEhKNrWR

However, if you have the key in the “on” position, have the battery on, have switched the cart into gear and are pressing the accelerator pedal and feel that the cart isn’t operating properly, please click https://wecare.legacybeachhomes.com/maintenance-request/?property=Sundance (or scan the QR code on the refrigerator) and a team member will be happy to come by to assist.

Please note that there are multiple lockboxes located throughout the property, and they are used for different purposes. Only one lockbox contains the golf cart key.

If the golf cart code does not unlock the lockbox, or if the lockbox contains keys unrelated to the golf cart, it is very likely that you are attempting to access the wrong lockbox.

Please carefully review the email you received containing the golf cart lockbox code and lockbox location to ensure that you are accessing the correct lockbox.

If you are certain that you are attempting to access the correct lockbox and are still experiencing difficulties opening the lockbox or if you believe that the golf cart keys are wrong or missing, please submit a maintenance ticket at: https://wecare.legacybeachhomes.com/maintenance-request/ (or scanning the QR code on the refrigerator) and a member of our team will be happy to stop by at a time that is convenient for you to assist with the issue.

There is a paddleboard pump at the property. Although pumps are frequently moved, they are most often found in a utility closet or laundry room. The fastest means to resolve this issue is to use the pump to re-inflate the paddleboard.

However if you are unable or unwilling to re-inflate the paddleboard or if you believe that the paddleboard has a puncture that will prevent it from sufficiently holding air, please click https://wecare.legacybeachhomes.com/maintenance-request/?property=Sundance (or scan the QR code on the refrigerator) and your issue will be immediately routed to someone who can stop by to assist you.

To unlock the door, enter the door code and the deadbolt will automatically unlock. To lock the door, close the door and then press the button that has a “padlock” symbol. It will lock automatically.

Note: The door code will be automatically sent to you via the {{Source}} messenger at exactly 4:00 PM CST today. Please keep in mind that if {{Source}} is experiencing heavy server traffic it can take until 4:06 PM CST (an additional 6 minutes) for it to appear in your inbox.

First, keep in mind that if the front door lock fails, you can still enter through the back/side door. The side/back door has the same door code as the front door.

If the door lock is flashing red/orange or beeping, it means that you have entered the wrong code. Please check the code that was sent to you at 4:00 PM CST on your check-in date and enter the correct code.

Please note that for security purposes if you enter the wrong code (which will cause the lock to flash red/orange or beep), you will need to wait 60 seconds before trying again.

If you enter the wrong code (and the lock flashes red/orange or beeps) and then try again without waiting 60 seconds, the lock will automatically fail, even if you enter the correct code. You must wait 60 seconds after entering the wrong code.

After trying these solutions, if you are unable to get a lock to work, please click https://wecare.legacybeachhomes.com/maintenance-request/ (or scan the QR code on the refrigerator) and a team member will be happy to assist.

Interior doors in the home are equipped with privacy locks. These locks are designed to be easily unlocked from the outside without a key.

In most cases, they can be opened using a small, thin object such as the end of a wire coat hanger, a straightened paperclip, or a similar tool inserted into the small hole on the door handle.

There are also many helpful videos on YouTube that demonstrate how to unlock interior privacy locks if you would like a visual guide.

If you prefer assistance or are unable to unlock an interior door, please click the link below to submit a maintenance request at: https://wecare.legacybeachhomes.com/maintenance-request/ (or by scanning the QR code on the refrigerator)

A member of our maintenance team will come by at a time that is convenient for you to unlock the door.

You are welcome to be present during the visit, but it is not required. Our goal is to resolve the issue as quickly as possible with minimal disruption to your stay.

If the keypad is not allowing you to lock a door, don’t worry.

First, keep in mind that all that should be needed to lock the door using the keypad is to press the button with the padlock symbol. You do not have to enter a code to lock the door.

Second, if pressing the button with the padlock symbol fails, all of our exterior doors can be locked manually from the inside by turning the deadbolt knob on the interior side of the lock.

Simply lock the affected door from the inside, exit through the other exterior door, and then use that door’s keypad to lock it as you leave.

This allows you to securely lock the home even if one keypad is temporarily not responding.

If you continue to experience issues, please submit a maintenance request at https://wecare.legacybeachhomes.com/maintenance-request/ (or scan the QR code on the refrigerator) and a team member will be happy to assist.

Connect your device using the credentials below

Network name: Sundance

Password: sugarsand

We want to assist you. However, the fastest way to solve 99.9999% of internet connectivity issues is:

1. Unplug the modem from the electrical socket. (The modem is located in the first floor master bedroom.)

2. Wait 2 minutes.

3. Plug the modem back into the electrical socket.

4. Wait 2 minutes.

5. Copy and paste the password “sugarsand” into your device in order to ensure that the password is being entered correctly.

There is a 99.99999% chance that your connectivity problem will be solved by following these steps.

However, if after trying these quick fixes you are still having issues please go to https://wecare.legacybeachhomes.com/maintenance-request/ (or scan the QR code on the refrigerator) and your issue will be immediately routed to someone who can stop by to assist you.

All our Roku remotes have a Hulu button, making it simple to access live TV. Here’s how:

1.) Turn on the TV using the Roku remote (press the power button at the top).
2.) Press the Hulu button on the remote — this opens Hulu directly.
3.) Once Hulu opens, use the arrow buttons to scroll to the “Live TV” tab at the top of the screen and select it.
4.) You can now scroll through the live TV guide to find channels like ABC, NBC, FOX, ESPN, CNN, and many others.
5.) Tip: Press the back arrow to return to the guide or home screen anytime.

Here’s how to open any streaming app on the Roku TV:

1.) Turn on the TV using the Roku remote (press the power button).
2.) If you’re not already on the home screen, press the Home button (house icon) near the top of the remote.
3.) Use the arrow buttons to scroll through the list of apps (called “channels” on Roku).
4.) Highlight the app you want (like Netflix, Prime Video, HBO Max, etc.) and press OK to open it.
5.) Sign in with your personal credentials and enjoy all your favorite shows!
6.) Note: We provide Hulu + Live TV (with Hulu, Disney+, and ESPN+ already logged in). For other apps, you’ll need to use your personal accounts.

When warm, humid outside meets cold air from and air conditioning vent, the moisture in the warm air is extracted and often accumulates on an AC vent in the form of condensation. This condensation often drips from the vent.

The only way to solve this is to implement as many of these solutions as possible:

1.) Make sure that all windows and doors near vents are closed tightly.
2.) Close the blinds (which allow sunlight to heat the room air) that are near vents.
3.) Turn on the ceiling fan (which helps to circulate the air and evaporate potential condensation).
4.) Turn on bath exhaust fan (if the vent is in a bath room) in order to remove some hot air.

The refrigerator is set to approximately 35 degrees and the freezer is set to approximately 0 degrees. Both will be working properly upon your arrival.

Often however, on the first day of their stay our Guests will load the refrigerator with a large amount of room temperature (72 degree) foods. This will cause the temperature of any fridge/freezer to rise temporarily.

Over the course of about 24 hours, the temperature will drop back down to the proper temperature. However, this period is often long enough to cause ice cream to melt, frozen meats to thaw, etc.

In order to speed the cooling and avoid potential issues, we suggest not filling the refrigerator with warm foods all at once. Instead, wait 24 hours for items that don’t don’t necessarily require refrigeration (such as condiments, sodas, packaged foods, etc). Or temporarily store some foods in a cooler.

Doing so will speed the reduction in temperature and/or eliminate the rise in temperature altogether.

However, if the refrigerator doesn’t cool down to 35 degrees within 24 hours of being overloaded or if the refrigerator wasn’t overloaded in the first place, please click https://wecare.legacybeachhomes.com/maintenance-request/ (or scan the QR code on the refrigerator) and a member of our maintenance team will come by at a time that is convenient for you in order to resolve the issue.

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There are three common reasons a dryer may not be working properly:

1) Error Code Showing
If the dryer is displaying an error code, please submit a maintenance request here:
https://wecare.legacybeachhomes.com/maintenance-request/ Please include the error code in your request so we can assist as quickly as possible.

2) Clothes Are Taking a Long Time to Dry
This is usually caused by a full lint trap.You’re welcome to clean the lint trap yourself, or create a maintenance ticket at https://wecare.legacybeachhomes.com/maintenance-request/ and we’ll be happy to take care of it.

3) Dryer Stops Before Clothes Are Dry
This typically means the moisture sensor isn’t working properly. As a immediate solution, you can use the “Timed Dry” setting, which will run the dryer without relying on the sensor. However, if you’d prefer that we fix this during your stay, please submit a maintenance request here:
https://wecare.legacybeachhomes.com/maintenance-request/ (or scanning the QR code on the refrigerator)

The most common cause for an outlet (especially those in the kitchen or bath) or an appliance to not work is that either the GFI breaker or main breaker has been tripped.

GFI electrical outlets are located in kitchens and baths near water sources. They are often tripped and therefore disabled. To re-enable a GFI outlet all that is needed is to press the small, rectangular “reset” button on the outlet. If you hear a “click” that means that you have successfully reset the outlet and the outlet is now enabled.

The second possible cause for an outlet or appliance not to work is a tripped breaker. The breaker box is located on the second floor hallway behind the picture of the ocean near the top of stairs.

All that is needed is to lightly touch each breaker until you find a switch that is “loose” or not fully in the “on” position. Switch that breaker “off” and then turn it “on”. Your outlet or appliance should now work again.

However, if neither of those suggestions resolve the issue, please click https://wecare.legacybeachhomes.com/maintenance-request/?property=Sundance (or scan the QR code on the refrigerator) and a team member will be happy to come by to assist.

There are rolling trash cans. Trash is picked up Tuesday and Friday early in the morning. Please move the rolling trash cans to the end of the driveway the night before trash removal. Please roll the trash cans back after the trash is picked up by the garbage company.

If you miss a scheduled pickup day or have more trash than will fit in the provided trash cans or need a pick-up before the scheduled pick-up date, please visit https://wecare.legacybeachhomes.com/maintenance-request/?trash (or scan the QR code on the refrigerator) and a team member will be happy to assist with trash removal.

Florida’s warm weather and tropical climate can sometimes attract unwanted critters or pests.

If you experience any pest-related issue during your stay, please submit a ticket at https://wecare.legacybeachhomes.com/maintenance-request/ (or scanning the QR code on the refrigerator) and select “Pest Control”

A team member will then coordinate a time that is convenient for you to resolve the issue.

Although you are welcome to be present during the resolution of the issue, you are not required to be. Our goal is to resolve the issue with as little disruption to your stay as possible.

Although we do need to keep our sprinkler systems running to maintain the landscaping, the sprinkler schedule can often be adjusted to a very early morning time that should not interfere with your activities during your stay.

If you would like the sprinkler timer adjusted, please submit a maintenance request through https://wecare.legacybeachhomes.com/maintenance-request/ (or scan the QR code on the refrigerator). A team member will be happy to review the request and adjust the sprinkler schedule if possible.

If you do not feel that our property deserves a 5 star cleanliness rating, please go to https://wecare.legacybeachhomes.com/maintenance-request/?property=Sundance (or scan the QR code on the refrigerator) and select “Unsatisfactory Cleaning Upon Arrival”. We will send a cleaning crew to resolve the issue immediately.

If you do not feel that our pool deserves a 5 star cleanliness rating upon your arrival, please go to https://wecare.legacybeachhomes.com/maintenance-request/?property=Sundance (or scan the QR code on the refrigerator) and select “Unsatisfactory Pool Cleanliness Upon Arrival”. We will have our third party pool service to resolve the issue as soon as possible.

We care immensely about your experience. To ensure your issue is resolved as quickly and accurately as possible, we kindly ask that all maintenance requests (including golf cart, housekeeping, missing/broken items, trash pickup and pool-related issues) be submitted through our ticket system at: https://wecare.legacybeachhomes.com/maintenance-request/ (or byscanning the QR code on the refrigerator)

To make sure nothing is missed and your issue is resolved quickly, we require all maintenance requests to be submitted through our ticket system.

Requests sent through {{source}}’s message system are not seen immediately by our maintenance team. As such, please do not send maintenance requests through the {{source}}’s messaging system.

We only dispatch maintenance team members when a request is received at https://wecare.legacybeachhomes.com/maintenance-request/.

Our maintenance ticket system allows Guests to clearly describe the issue, upload photos if needed, and ensures your request is routed directly to the right team member.

Our system also provides automatic, real-time text updates so you can stay informed throughout the resolution process. Using this system also eliminates unnecessary back-and-forth communication, making it easier for you to have any issue resolved with as little effort as possible.

Creating a ticket by clicking https://wecare.legacybeachhomes.com/maintenance-request/ (or by scanning the QR code on the refrigerator) is the fastest, most reliable and most effective way for us to take care of anything you may need during your stay.